Shipping & Ordering Policy

ORDERS

Orders Ship Tuesdays or Wednesdays of each week. Other shipping days can be discussed Via-Email.
Shipping will happen two to five days after purchase.
Customers are responsible for providing a safe and accurate shipping address to deliver, please double check your address in your order confirmation.
We will not give refunds for orders where shipment carrier has determined there’s no safe location to leave package.
Backwoods Reefs is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances shipment carrier is responsible. We will do our best to assist all customers regarding missing packages.
Backwoods Reefs has no control over delays of package during the shipping process. You would need to contact the shipment carriers customer service to help answer and track your order. We will do our best to assist all customers with obtaining transit information of your order.
All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once shipment carrier responds to your claim, we will be able to take further proper actions to resolve this mishap. Until then, your patience is much appreciated as we work with the shipping carrier(s).
Filing a claim does not guarantee shipment carrier to partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.

Orders will be shipped to the address given at checkout.
Backwoods Reefs DOES NOT ship to P.O. Box address.
Livestock WILL NOT be shipped to APO/FPO addresses.
Backwoods Reefs WILL NOT refund orders that were given insufficient, inaccurate, or invalid address.
NO REFUND on shipping cost for ANY reasons.

Shipping on orders $399 and under are Subject to a standard shipping fee of $49.99
Get Free shipping on orders of $400 minimum to qualify for free shipping.
Shipping to Hawaii and Alaska subject to additional fees

All sales are final.
No exchange.
No guarantees on color accuracy for colors may slightly vary from WYSIWYG items due to your light fixtures, settings, and tank environment.
No refund for any deaths that occurs during or after your acclimation process.

Photos of any DOAs must be sent to us via email within 1hr of delivery confirmation by carrier. After receiving photos we will advise what to do with the DOAs, do not discard until instructed. If DOAs are confirmed by us and photos sent within 1hr we will issue a replacement of the DOA/DOAs with be the same or similar items plus shipping costs. Failure to notify us within the 1hr time period will void ANY and ALL guarantees.
No refunds will be given.
All fish orders must have video of the unopened box being cut open and the unopened bag showing the DOA fish.
We are not responsible for DOAs due to carrier delay.
No refunds of shipping charges will be issued.
If we are unable to replace your DOA with a comparable item we will credit your account for the full purchase price of the item as a credit on our website.
Please ASK any questions about our DOA policy before ordering.

*DOA = Dead On Arrival